Shipping policy

DELIVERY

Delivery Policy

Your order is shipped as soon as possible (excluding pre-orders) so that you can receive it as quickly as possible. You will be notified by email (emails sometimes end up in the “SPAM” folder) as soon as your package is shipped.

DELIVERY IN METROPOLITAN FRANCE :

  • Colissimo Home Delivery (no signature required): delivery to your home within 2 to 3 business days at a rate of 0 to 80€ = 5.50€ // 81€ to 180€ = 9.50€. Shipping is free on orders of 181€ or more.
  • Colissimo Pickup Point (Mainland France): Delivery to a pickup point within 3 to 4 business days. Orders from 0 to 50€ = 3.59€; free for orders of 51€ or more.

Delivery in Europe, Colissimo International

  • Belgium = 11€
  • Other European countries: 15€

International delivery (outside Europe) = 25€.

Colissimo Delivery Location

Delivery is made to the shipping address provided by the Customer, provided that this is the Customer’s residential address or that of any other individual of their choice, if this is clearly specified at the time of the Order or Pre-order. Delivery cannot be made to hotels or P.O. boxes.

When entering their personal information, the Customer must ensure that the required information provided is accurate and complete. In the event of an error in the recipient’s address, CYBELE shall not be held liable for any failure to deliver the Product(s).

Delivery Times

Delivery times are indicated at the time of Order placement. These are approximate times, expressed in business days, and correspond to average processing and delivery times.

The Customer acknowledges that, in the case of a Pre-order, the delivery time will be extended. The estimated delivery time is listed on the product page at the time of purchase and in the order confirmation email. The delivery time depends on the time required and the production volume for all pre-ordered products.

Cybele shall not be held liable for any consequences resulting from a delivery delay that is not its fault or that is due to a force majeure event.

Receipt of Products

Delivery is deemed to have been completed upon the carrier’s delivery of the Products to the Customer, as recorded by the carrier’s tracking system.

Upon receipt of the Products, the Customer is required to check the condition of the packaging and to report any damage to the carrier on the delivery slip, as well as to Cybele, within three (3) days of receipt by sending an email to hello@iko-nott.com.

The Customer may, upon request, have an invoice sent to the billing address rather than the shipping address.

In the event of a return or exchange, return shipping is free. If a product is non-conforming, we will cover the return shipping costs.